SERVE Advisory Group is a leader in operational best practices and strategic insights. Our commitment to excellence and attention to detail are reflected in every project. Discover the difference in our portfolio through some high level overviews of some of our thought leadership. If you'd like to engage with us on the full solutions and full White Paper, please contact us at innovation@serveadvisory.com.
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Elevating Care and Access through Strategic Innovation
This paper addresses the delivery challenges in specialty healthcare for #Veterans, from #telehealth limitations to geographic barriers. Our three-phase approach— Voice of Customer, Integrated Communities of Practice (ICOPs), and Pareto Analysis — focuses on improving the accessibility, quality, and efficiency of care. SERVE is dedicated to integrating patient feedback and fostering collaboration to overcome these barriers.
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Resilience And Profiling Through Operational Readiness (RAPTOR)
SERVES’s RAPTOR paper is setting a new standard for military readiness. With a unified health profiling system integrated into MHS GENESIS, RAPTOR seeks to streamline readiness assessments and healthcare across branches. Our five-phase plan emphasizes efficiency and resilience, ensuring that our servicemembers receive the best support possible.
04
Defense Health Network (DHN) Informatics Steering Committee (ISC)
SERVE examines the role of Informatics Steering Committees (ISCs) in the Military Health System (MHS), focusing on the deployment of the MHS GENESIS Electronic Health Record (EHR) system. We propose solutions for effective training, communication, and issue resolution to support Defense Health Networks (DHNs) and secure successful adoption of this critical system.
03
Iterative Intelligence
SERVESoft presents a blueprint for a comprehensive accounting system to promote adaptive organizational decision making. Mitigate institutional failures based on social fit. Curb institutional rigidity, embrace agility. Fearlessly illuminate subjective and implicit biases and address them head-on, with Iterative Intelligence.
02
VCL: Veterans Signals
In this comprehensive operational and technical report, our firm analyzes demographic trends of patient outcomes, assesses Medallia integration, and presents bespoke AI/ML solutions to support interventions based on the Veterans' Crisis Line (VCL) within the offices of the Veterans' Health Administration.
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Digital Spaces
SERVESoft presents a worked example of comprehensive instrumentation, radical interoperability, and systematized acceptance criteria. Trace our guiding philosophy through a plan to transform the digital spaces of the Veterans' Health Administration's Office of Emergency Management: Not to Ship it Now, but to Do it Right.
